Full service, 24-hour assistance, 7 days a week, simplicity and optimization, customer care and booking and payments via web and app are the winning cards that have allowed 4XP to win the trust of the GreenPark parking in Mestre
The car park installed by 4XP in Mestre is called GreenPark and it is located on the main road to reach Venice, about 500 meters from the bridge of freedom. The parking lot is clearly visible and has about 200 places, reserved only for cars. Before the arrival of 4XP, the parking lot had old columns built also by 4XP. The main requirement was to update the obsolete system and find a solution that could be reliable and completely managed remotely.
4XP has proposed the latest generation of XModule and XModuleD columns, as well as the automatic cash register and management software at the GreenPark car park in Mestre.
On the main entrance, XModule has been installed, a column with design made in Italy, equipped with QR Code reader for reading online reservations, 7-inch display with high brightness, RFID badge reader for monthly subscribers, printer and button for the request of the ticket entrance and video intercom VOIP of last generation to offer assistance h24 to customers. On the parking lot side, there are two parallel lanes that serve as entrance and exit. In this case, the XModuleD column was chosen, a unique column of its kind, which allows two lanes to be managed with one terminal, thanks to two different computers. The configuration chosen for the entrance lane is identical to that of the main entrance while the exit column is configured with a 7-inch high visibility monitor, QR Code reader for validation of the exit ticket, RFID badge reader and VOIP video intercom. This choice allowed the customer to save on the initial purchase by purchasing a single column with the “double face” but also to save in future maintenance.
On the payment side, two methods were chosen. The first is the “classic” withdrawal of the ticket at the entrance, payment at the end of the parking on the 4XP automatic machine and reading the paid ticket at the exit or booking and online payment of the parking directly from the website of 4XP. In this mode, once the payment process is completed, the final customer is issued by mail a QR Code to be scanned on the entrance column to access the parking. After the stop, without queuing at the automatic cash register, simply read the QR Code on the exit column to validate the payment and leave the parking. 4XP, in fact, besides offering the columns for the management of vehicular accesses, also offers the latest technologies in the field of automatic and/ or digital payments.
The automatic cash machine proposed at GreenPark is equipped with a high-visibility 15-inch touch screen, QR code reader for scanning tickets, anti-vandal banknote and coin reader, credit card reader, return both banknotes and coins and print-out for receipt. A cashless version is also available, which allows payment only through credit or debit cards. In addition to the traditional “payment on site”, the customer chose the xBooking portal of 4XP to allow its customers to book their home parking in total relaxation and to show up at the car park with the prepaid ticket.
GreenPark has agreed to appear on the 4XP application where all parking lots of the 4XP network are present, with the possibility of comparing rates, checking free places and book/extend a stop comfortably from your smartphone or tablet.
Last but not least, it is the parking management software that is totally cloud based and which has allowed GreenPark to save significantly on hardware infrastructure. The new cloud solution has allowed the parking lot to manage the columns, the alarm reports of error and view the statistics (entrances, receipts, etc…) of the parking without being physically in the parking area. Each data is accessible anywhere in the world only through a data connection. Currently the management of the entire area is done by the parking manager in presence during the morning while the rest of the time completely remotely, thanks to the cloud-connected devices and VOIP intercoms in the car park, which are available to customers in case of problems.
