How to increase your customer satisfaction exponentially
Imagine going out for a day of shopping in a large mall. You’re excited to find the latest items on offer, try out new restaurants and enjoy some free time. However, one of the most frustrating and common experiences you might face before you even enter is the difficulty in finding a parking space. The endless queues, the hunt for a free seat and the continuous stress of spinning around waiting for a vehicle to leave are all problems that millions of people face every day.
This is where 4XP, a company specializing in smart parking systems, comes into play. Our mission is to completely transform the parking experience by reducing waiting time and offering an efficient system that can facilitate access to shopping malls and improve customer satisfaction.
Why is parking a problem for shopping malls?
Shopping malls have become reference points in cities, places of social gathering where people not only shop but also entertain themselves, dine and spend their free time. However, the more people attract, the more parking demand. When you can’t find a place in the short term, the shopping experience quickly becomes a source of stress.
An even bigger problem is during holidays or sales, when the number of people in shopping malls increases dramatically. Parking areas become congested and customer frustration grows as a result. Not finding a parking spot in the short term can cause potential customers to leave the mall, leading to loss of revenue for the stores.
The solution: smart parking with 4XP
Our team of experts has developed a smart parking solution that stands out for its ability to dramatically reduce waiting times in shopping malls. The combination of advanced technologies, automatic driving systems and high automation of the area allow the customer to live a simple, fast and stress-free experience.
Intelligent vehicle traffic management
One of the main benefits of our system is its ability to manage traffic in real time. The use of an automatic driving system continuously varies the traffic of cars by directing them to the nearest available places.
These sensors provide continuous updates on vacant seats occupied and also allow the reading of parking plates.
Drivers receive clear instructions through bright displays, web portals and mobile apps, which show exactly where seats are available, eliminating the need to drive around looking for a seat.
The functionality is double because it allows in just as easy way to find your car inside the parking using the automatic boxes or the “Find my car” totem. Simply enter the license plate of your car to receive all information about the floor, lane and number of the place where it is parked
Digital payments and automatic invoicing
Another element that often contributes to creating waiting times in shopping center parking lots is the payment process. Queues at the cash machines or parking machines can get very long during peak hours. We at 4XP solve this problem by offering fully digital payments through our web portal or ad-specific apps, with automatic payment options.
Thanks to the integration with the main electronic payment platforms, users can pay conveniently from their smartphone, without having to look for a payment station or worry about cash. Our system sends a notification at the time of payment and allows for a smooth exit.
Benefits for customers and shopping malls
There are many benefits for both customers and shopping center operators to adopt our intelligent parking system.
For customers:
- Reduced waiting time – The system directs drivers to available seats quickly and efficiently, drastically reducing waiting time.
- Stress-free experience – The ability to book parking in advance and the ease of digital payments make the overall experience much more enjoyable.
- Improved access to the shopping center – Space optimization ensures more seats are available, even during peak periods.
For shopping centers:
- Increased customer satisfaction – An efficient parking system improves the shopping experience, encouraging customers to come back.
- Better management of resources – Automation and smart traffic management reduce the operational costs associated with parking.
- Increased parking capacity – Space optimization allows more vehicles to be accommodated without having to invest in additional infrastructure.
Parking is often one of the first experiences that customers have when visiting a shopping center and it’s crucial that it be positive. Our smart parking system is a cutting-edge solution to reduce waiting times and improve traffic management in shopping malls, with tangible benefits for customers and operators.
Thanks to the 4XP cloud-based vehicle access control, it is possible to reserve space for your customers and, thanks to the integration with the store management system, release the exit ticket directly on the receipt. A practical, fast solution that facilitates access to the shopping center and improves the overall customer experience.
Are you a parking manager in a shopping mall? Contact us for a customized smart parking solution!